Refund & Return Policy

Our website products are services, not physical goods, so there's nothing to ship back. This policy explains when you can get your money back. It applies whether you bought yourself or an AI agent bought for you, and it's part of our Terms of Service.

Before we start work

• Changed your mind? Email us before work starts and we'll refund you in full.
• Site isn't a fit? If our review finds your site has more than 20 pages or is more complex than the product covers, we'll tell you before starting. You can cancel for a full refund.

Late delivery

We deliver your Website Repower within 5 business days of the day you confirm which pages to repower. If we haven't delivered within 14 days after that delivery date, you can cancel and we'll refund the full price you paid.

Website Repower: speed guarantee

Your repowered site will be measurably faster than your current one, or we'll refund the full price you paid.

How speed is measured

• We use Google PageSpeed Insights, a free public tool, on the mobile test for yourhomepage.
• Before: before we start, we test your current homepage and send you the result. This is your baseline.
• After: when we deliver, we test the repowered homepage as we deployed it and send you that result too. If you host the site yourself, we test our own preview deployment of the code we delivered.
• Scores vary a little from run to run, so each measurement is the middle (median) result of three runs.

Tracking codes

If you send us tracking codes to add, such as Google Tag Manager, Google Analytics, Google Ads, or advertising pixels, we test the repowered homepage with them in place. The guarantee covers them only if they're the same codes your current site uses when we take the baseline. It doesn't cover new or additional tracking.

What counts as faster

The guarantee is met only if both of these are true:

• The repowered homepage's Performance score is higher than the baseline; and
• Its Largest Contentful Paint (LCP), roughly how long the main content takes to appear, is lower than the baseline.

If your current site already scores so well that we can't confidently beat it, we'll tell you before starting, and you can cancel for a full refund.

How to claim

• Email hello@eggislandstudio.com within 30 days of delivery. You can include your own PageSpeed Insights results if you have them.
• We'll re-test both versions the same way. If the guarantee isn't met, we'll either fix it, if you'd like us to try, or refund the full price you paid.
• We judge against the site as we delivered it, re-testing our own deployment of the delivered code. Changes made after delivery don't count against the guarantee, such as new scripts, plugins, tracking codes, embeds, or larger images.

Outside the guarantee

Apart from late delivery, the speed guarantee, and the free fixes described in our Terms of Service, the price of the Website Repower isn't refundable once work has started.

Static Site Hosting and Static Site Hosting + Updates

• Cancel anytime with our ready-to-send cancellation email for Static Site Hosting or Static Site Hosting + Updates. Cancellation takes effect at the end of your current billing period and your site stays up until then.
• Monthly hosting payments already made aren't refunded, including when you claim the speed guarantee.
• If we can't host your site at all, for example because it isn't a fit for static hosting, we'll refund any hosting charges in full.
• If we end your hosting, which we can do for any reason with 30 days' notice, we'll refund any full months of prepaid hosting left unused and send you your site's code.

Printed products

This covers business cards, brochures, and other printed items you order from us.

• Before printing: you can cancel for a full refund until your order goes to the printer.
• After printing starts: orders can't be refunded or returned.
• Misprints: if your order arrives misprinted or doesn't match the proof you approved, email us with photos within 48 hours of delivery and we'll reprint it at no charge. Reprints are the only remedy for printed products.

How refunds are paid

• Refunds go back to the original payment method, including payments made through an AI agent.
• We issue approved refunds within 10 business days. Your bank or card issuer may take a few more days to show them.
• If you're unhappy, please email us before disputing a charge with your bank. It's usually the fastest way to get it sorted.

Contact

Egg Island Studio, LLC · hello@eggislandstudio.com